Terms of service

Last updated: 6 November 2026

These terms and conditions ("Agreement") govern your use of the melzware.co.za website ("Site") and any products or services provided by Melzware ("Melzware", "we", "us" or "our"). By accessing or using the Site, you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, please do not use the Site.

1. Acceptance of terms

By accessing and using the Site, you confirm that you are of legal age and have the legal capacity to enter into this Agreement. If you are using the Site on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity to this Agreement.

2. Products and services

Melzware sells kitchenware, including airtight food storage containers, meal prep and lunch containers, glass storage containers, pot and cookware sets, kitchen utensils, knife sets and mixing bowls. Product descriptions, pricing and availability may change without notice. We make every effort to keep the information on the Site accurate, but we do not guarantee that all product descriptions or other content are error-free, complete or current.

3. Orders and payments

To buy from Melzware, you may need to provide certain personal and payment information. By placing an order, you confirm that the information you provide is accurate, complete and current. All orders are subject to acceptance and availability. We may refuse or cancel an order, for example if a product is out of stock, if there is a pricing error, or if we suspect fraud. If we cancel an order you have paid for, we will refund you in full.

4. Shipping, returns and refunds

Delivery is covered by our Shipping policy, and returns and refunds by our Refund policy. Both form part of this Agreement.

5. Intellectual property

The Site and its original content, including text, graphics, logos, images, videos and software, are the intellectual property of Melzware and are protected by copyright, trademark and other intellectual property laws. You may not modify, reproduce, distribute, display or create derivative works from any part of the Site without our prior written permission.

6. Disclaimer of warranties

The Site is provided on an "as is" and "as available" basis. To the extent permitted by law, Melzware gives no warranties about the Site beyond those set out in this Agreement and does not guarantee that the Site will be uninterrupted, error-free or secure. Nothing in this Agreement limits the rights you have under the Consumer Protection Act, including your right to safe, good-quality goods.

7. Limitation of liability

To the extent permitted by law, Melzware is not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, goodwill, use or data, arising from your use of the Site or our products. This does not limit any liability that cannot be excluded under South African law.

8. Indemnification

You agree to indemnify and hold harmless Melzware, its affiliates, officers, directors, employees, agents and suppliers from any claims, liabilities, damages, losses, costs or expenses, including reasonable legal fees, arising from your misuse of the Site or any breach of this Agreement.

9. Governing law and jurisdiction

This Agreement is governed by the laws of South Africa. Any dispute arising from this Agreement or your use of the Site will be resolved in the courts of Cape Town, South Africa.

10. Severability

If any part of this Agreement is found to be invalid or unenforceable, the rest of the Agreement remains in full force. The invalid part will be replaced with a valid provision that comes closest to its original intent.

11. Changes to these terms

We may update this Agreement from time to time. Changes take effect when they are posted on the Site, and the "Last updated" date above will change. Your continued use of the Site after changes are posted means you accept the updated Agreement.

12. Entire agreement

This Agreement, together with our Shipping, Refund and Privacy policies, is the entire agreement between you and Melzware about your use of the Site, and replaces any earlier agreements or understandings, whether oral or written.

13. Contact information

If you have any questions about this Agreement, please contact us:

Melzware
9 Estoril Road, Killarney Gardens
Cape Town, 7441
Email: support@melzware.co.za