Shipping policy

Last updated: 6 November 2026

At a glance

  • Free shipping on orders over R950 within South Africa.
  • South Africa: 2–5 business days.
  • Other African countries: 3–10 business days. Shipping is calculated at checkout.

1. Delivery times

All orders are delivered by our courier partners, so the delivery times above are estimates. Your parcel may occasionally arrive a little earlier or later. Business days are Monday to Friday, excluding public holidays.

2. Shipping costs

  • South Africa: free on orders over R950. For smaller orders, the shipping cost is shown at checkout.
  • Other African countries: the shipping cost is calculated at checkout based on your address.

3. Your delivery address

Please check that your address and phone number are correct at checkout, as the courier may need to contact you.

If a delivery fails because the address was incorrect or nobody was available, the order is returned to us and cancelled. Once it's back at our warehouse, we refund the cost of the items to the card used at checkout. The delivery fee is not refunded.

4. VAT and import duties (orders outside South Africa)

Orders shipped outside South Africa may be charged VAT and import duty by the destination country. VAT rates vary by country (usually 15%–20%), and import duty depends on what you ordered and its declared value. These charges are set by your local government, are paid by you on delivery, and are not something we control. An invoice is attached to the shipment for customs.

5. Frequently asked questions

Has my order been dispatched?
When your order ships, we email you a dispatch confirmation with tracking details. Check the email address you used at checkout, including your spam folder.

Why is my order taking longer than expected?
Delays can happen during peak seasons, public holidays, bad weather, or when the courier can't reach you. Use your tracking link for the latest update, or email us and we'll follow up with the courier.

My order shows as delivered, but I haven't received it.
Please check with neighbours, your building's reception or security, and your local courier depot. If you still can't find it, email us within 7 days and we'll investigate with the courier.

My order arrived damaged.
Please see our Refund policy and email us with photos so we can sort it out.

6. Contact us

Questions about shipping? Email support@melzware.co.za.